E-mail Etiquette: 8 Tips to Avoid Communication Blunders
Before you dash off another sloppy e-mail, remember:
Your e-mail speaks volumes about your communication skills and you as a person.
Consider these eight guidelines for effective e-mail writing, shared by an e-mail etiquette expert.
CIO - Think e-mail writers have become more effective and polite in the last decade?
Maureen Bertolo begs to differ. Not only do the dreaded "reply all" and SHOUT e-mail blunders persist,
but also, Twitter and texting are making e-mail manners worse, says Bertolo, who began her career as a computer programmer and has been teaching e-mail etiquette classes for 10 years.
Unfortunately, she says, people express the same questions and complaints about e-mail in the seminars she teaches today on behalf of her employer, CAI Inc., that they had a decade ago.
Chief among those complaints: "E-mails are too long!" and "Why do I get so many of them?!"
The persistent problem with e-mail, according to Bertolo: people over-rely on it and
use it to accomplish tasks for which it's completely ineffective, such as to explain complex procedures, solve complicated problems and air grievances. E-mail has become such an integral and easy part of the way people work and communicate that they take it for granted and neglect to think about more effective alternatives for communicating. They also want documentation to cover themselves, says Bertolo.
Now, she adds, texting and Twitter are dumbing down e-mail even more. "Texting is starting to override e-mail because it's easier," says Bertolo. "You don't have to worry about spelling, grammar, a salutation. Because texting is faster, people think it doesn't have to be as professional."
In the age of texting and tweeting, some might argue that Bertolo's rules for e-mail etiquette are out of touch with the way people communicate and the needs of global businesses. But Bertolo's standards have the sender's
original posting http://www.cio.com/article/594267/E_mail_Etiquette_8_Tips_to_Avoid_Communication_Blunders
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